This policy outlines how we collect, store, use and disclose the personal information that you provide us with in accordance with the obligations set out in the Privacy Act 1988 and the Australian Privacy Principles.
What is ‘personal information’?
Personal information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
Personal information does not include ‘aggregate information’ such as information that is recorded when you visit our website (such as your browser, date, time and pages accessed) which is retained for statistical purposes and remains anonymous.
What personal information do we collect?
We may collect information such as your name, physical address, email address, facsimile number and telephone number.
Why do we collect personal information?
We may be required to collect certain details of your personal information so that we may provide you with a better service and particularly for the following reasons:
- Internal record keeping.
- To improve our products and services.
- Charging and billing.
- Dealing with enquiries or complaints and other customer care activities.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Your personal information will not be disclosed by us to any anyone else, either in Australia or overseas.
How do we collect personal information?
Wherever possible, we may collect personal information directly from you. This information will generally come from what you provide when you complete an account application when you visit our website or if you call us. We only ask for personal information relevant to our business relationship with you.
Anytime you access an unsecured part of our website, i.e., a public page that does not require you to log on, we will collect information about your visit, such as:
- the time and date of the visit
- any information or documentation that you download
- your browser type, and
- internet protocol details of the device used to access the site.
We use up-to-date security measures on our website to protect your personal information and your credit information. Any data containing personal, credit or related information which we transmit via the internet is encrypted. However, we cannot guarantee that any information transmitted via the internet by us, or yourself, is entirely secure. You use our website at your own risk.
Links on our website
We take all reasonable steps to ensure that your personal information, held on our website or otherwise, is protected from:
- misuse, interference and loss, and
- unauthorised access, disclosure or modification.
When we no longer require your personal information (including when we are no longer required by law to keep records relating to you), we take reasonable steps to ensure that it is destroyed or de-identified.
How accurate is the personal information we hold about you?
We take reasonable steps to make sure that the personal information that we collect or use is accurate, complete and up-to-date. However, if you believe your information is incorrect, incomplete or not current, you can request that we update this information by contacting us through the avenues set out under the heading ‘Contact Us’ below.
Can you access the personal information we hold about you?
Yes, to request your personal information please contact us through the avenues set out under the heading ‘Contact Us’ below.
We will respond to your request for access within a reasonable time. If we refuse to give you access to any of your personal information, we will provide you with reasons for the refusal and the relevant provisions of the Privacy Act that we rely on to refuse access. You can contact us if you would like to challenge our decision to refuse access.
We may recover the reasonable costs of our response to a request for access to personal information.
By telephone: 02 8317 4775
Monday to Friday between 8.30am and 5.00pm
By email: firstname.lastname@example.org
By post: Level 4, 116 Devonshire Street, Surry Hills NSW 2010
Once a complaint has been lodged, we will respond to you as soon as possible. We will aim to deal with your complaint at the source of your complaint. If you are not satisfied with the response you receive, please let us know and we will investigate further and respond to you.
If you are still not satisfied, you can contact the Australian Information Commissioner. The contact details of the Australian Information Commissioner are set out below:
Australian Information Commissioner
Post: GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992